( TL19E00J36100000000HBAT00 )

Navigation System Symptom Troubleshooting Index

Symptom | Diagnostic procedure | Also check for
--- | --- | ---

Navigation system stays on the GPS initialization screen

System Initialization

- Navigation unit
- GPS antenna/cable is disconnected or damaged
- The wrong color DVD or version is installed
- The DVD is damaged or dirty
- Harness/fuses/switches

Vehicle position icon constantly leaves road, moves erratically, or is very far from actual position

Symptom Troubleshooting

- Navigation unit
- GPS antenna/cable
- ECM/PCM (speed and fuel pulses)
- Harness/fuses/switches

System always comes up in in-line diagnostic mode | Factory diagnostic screen in Line Diag |

Navigation frequently asks for anti-theft code and needs GPS initialization

Symptom Troubleshooting

- Loss of voltage or poor ground (G651)
- Navigation unit
- Low battery voltage
- Harness/fuses/switches

GPS icon is white or not shown

Symptom Troubleshooting

- Navigation unit
- Aftermarket accessories connected to the system
- GPS antenna/cable
- Harness/fuses/switches

Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins

Symptom Troubleshooting

- Navigation unit
- GPS antenna/cable
- PCM (speed signal)

No picture is displayed

Symptom Troubleshooting

- Navigation unit
- The wrong color DVD or version is installed
- The DVD is damaged or dirty
- Navigation display unit
- Harness/fuses/switches

Picture has lines or rolls

Symptom Troubleshooting

- Navigation unit
- Aftermarket accessories connected to the system
- Navigation display unit
- Harness/fuses/switches

Picture is missing a color or tone or is an odd color

Symptom Troubleshooting

- Navigation unit
- The wrong color DVD or version is installed
- The DVD is damaged or dirty
- Navigation display unit
- Aftermarket accessories connected to the system
- Harness/fuses/switches

Display day/night mode does not work

Symptom Troubleshooting

- Navigation unit
- Display brightness set to High in day or night mode
- Navigation display unit
- Gauge control module (CAN)
- Harness/fuses/switches

System locks up or freezes constantly

Symptom Troubleshooting

- Navigation unit
- The wrong color DVD or version is installed
- The DVD is damaged or dirty
- Harness/fuses/switches

Voice guidance cannot be heard, is broken up, or there is static

Symptom Troubleshooting

- Volume or voice feedback setting (see Owner's manual)
- Navigation unit
- Audio unit/amplifier
- Harness/fuses/switches

Voice control does not work/respond | Symptom Troubleshooting | Navigation unit microphone harness/switches Hands Free Telephone control unit

Navigation cannot control HVAC by voice command

Symptom Troubleshooting

- The wrong color DVD or version is installed
- The DVD is damaged or dirty
- Harness/fuses/switches
- Wrong navigation unit (model code)

Navigation cannot control audio system

Symptom Troubleshooting

- Audio unit
- Harness
- The wrong color DVD or version is installed
- The DVD is damaged or dirty

Interface dial buttons do not work

Symptom Troubleshooting

- Navigation unit
- The wrong color DVD or version is installed
- The DVD is damaged or dirty
- Navigation display unit
- Interface dial
- Harness/fuses/switches

Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function. | See Owner's Manual
Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the customer deleted the destination. Without a stored previous destination, the system can't route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. |

Address cannot be found or system gives poor routing

- Verify proper operation and system limitations using the owner's manual.
- See Answering customer question about Navigation coverage in general troubleshooting.

- Database limitations (address not in database)
- Wrong color DVD installed
- Older database

Rearview camera image does not come on or work properly

Symptom Troubleshooting

- Software for the latest up-dates
- No backup signal
- Wrong disc installed in navigation unit
- Harness

Navigation display stays on with ignition switch in LOCK (0)

Symptom Troubleshooting

- Harness/fuses/switches
- Aftermarket accessories connected to the system

DVD screen error messages

Symptom Troubleshooting

- Navigation unit
- The wrong colored DVD or version installed
- Navigation display unit
- The DVD is damaged or dirty

Navigation system will not go beyond the disclaimer screen and displays the OK button

- The wrong colored DVD or version installed
- The DVD is damaged or dirty
- Navigation unit

The navigation anti-theft code card is lost or missing | See anti-theft feature |

The vehicle icon lags behind when the vehicle turns

See self-inertial navigation limitations

- Aftermarket accessories connected to the system
- GPS antenna/cable

Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD unit limitations |

The navigation clock is off by 1 to 3 hours after replacing the navigation unit

See service precautions

- Do map matching
- GPS antenna/cable
- Check and adjust the clock settings

Time is not correct

Reset Time Adjustment in set-up
See service precautions

- The wrong colored DVD or version is installed
- Reset Time Adjustment in set-up
- A defective GPS receiver in the navigation unit

The DVD is scratched or dirty | See DVD Handling and Cleaning | Navigation unit

The wrong DVD was installed and now the system does not function properly

See Precaution customer Sneak Previews

- Install the correct version DVD
- Check any official Honda service website for

A POI cannot be found

See how to answer customer questions about navigation coverage

- The DVD is scratched or dirty
- The database may be out of date. Confirm the POI exists in a current production vehicle

A specific city cannot be found

See how to answer customer questions about navigation coverage

- The DVD is scratched or dirty
- The database may be out of date. Confirm the address exists in a current production vehicle

An In Line Diagnosis screen appears every time vehicle is started | See factory diagnostic screen In Line Diag |
Navigation unit will not eject or accept the navigation DVD | Symptom troubleshooting |
Poor RDS-TMC reception or interference | Symptom troubleshooting |