( TL19E00J10300000000FAAT05 )

Audio System Symptom Troubleshooting - No sound is heard from the speaker(s) (display is normal) (with premium audio system)

No sound is heard from the speaker(s) (display is normal) (with premium audio system)
NOTE:

- Check the vehicle battery condition first.
- Check the connectors for poor connections or loose terminals.
- Set the fader and balance positions to the center.
- Before doing the troubleshooting, do the Audio unit power switch will not turn on troubleshooting.

1. Turn the ignition switch to ON (II).

1. Turn on the audio unit and make sure the volume button is not set to the MIN level.

Is it at the MIN level?

YES | - | Raise the volume level, and recheck the function.■
NO | - | Go to Step 3 .

1. On the steering wheel, check the navigation talk command, and/or the Hands Free Telephone talk command function.

Are the navigation talk command and/or the HFT talk command function set?

YES | - | Cancel the navigation talk command by pressing the navigation BACK button, and/or HFT talk command, press the HFT BACK button, then recheck the function.■
NO | - | Go to Step 4 .

1. Do the speaker check mode with the self-diagnostic function .

Do all speakers produce a tone?

YES | - | System is OK at this time. Check for poor connections at the audio unit, speakers and stereo amplifier.■
NO | - | Go to Step 5 .

1. Turn the ignition switch to LOCK (0).

1. Check the speaker(s) with on sound for any damage.

Is there any damage?

YES | - | Replace the speaker and recheck.■
NO | - | Go to Step 7 .

1. Remove the speaker(s) with no sound, and disconnect its connector.

1. Check the speaker 2P connector for a loose or poor connection.

Reconnect the speaker connector, and recheck the symptom; is the condition still present?

YES | - | Go to Step 9 .
NO | - | Intermittent failure. Operation is normal.■

1. Test the speaker(s) .

Is the speaker OK?

YES | - | Go to Step 10 .
NO | - | Replace the speaker(s).■

1. Disconnect stereo amplifier connector A (18P) and the speaker connector.

1. Check for continuity between body ground and stereo amplifier connector A (18P) according to the table.

   Speaker | Stereo amplifier terminal | Wire color
   --- | --- | ---
   Left front door speaker, Left front tweeter | A16 (+) | BLK
   A7 (−) | BLU
   Right front door speaker, Right front tweeter | A15 (+) | RED
   A6 (−) | GRN
   Left rear door speaker | A13 (+) | WHT
   A4 (−) | GRN
   Right rear door speaker | A12 (+) | RED
   A3 (−) | BLU
   Front center speaker | A11 (+) | YEL
   A2 (−) | BLU
   Subwoofer | A10 (+) | GRY
   A1 (−) | LT BLU
   Left rear speaker | A17 (+) | YEL
   A8 (−) | BRN
   Right rear speaker | A14 (+) | BLU [PNK]
   A5 (−) | ORN [BRN]

   [ ]: | RHD model

Is there continuity?

YES | - | Repair short in the wire(s) between the stereo amplifier and the speaker(s).■
NO | - | Go to Step 12 .

1. Connect the speaker connector terminal (+) and (−) with a jumper wire.