( TL19E00K76100000000BBAT00 )

How to Troubleshoot the Navigation System

How to Answer Customer Questions About Navigation Coverage
Some customers may ask questions regarding a city, address, or POI (point of interest) covered by the navigation system. It is better to verify a coverage question on an actual vehicle than to disappoint your customer by promising coverage that may be incomplete or missing in their area. The following suggestions can be used to answer coverage inquiries from your customer.
Is my address covered by the navigation system?
Using a current production vehicle (of the same model), try entering the customer's address (street first) to see if their area is covered. Always enter the street first, because sometimes their city may be included in a neighboring township, or under some larger metropolitan city name. If the address is shown in a later year vehicle, but not your customer's vehicle, you might recommend that your customer purchase an update.
Is my city covered by the navigation system?
For general questions about whether a city is covered, view the map coverage link on the DVD order site. On the site, select a year, and select a model, then click on the Coverage link. You then select a state or province, and the cities are listed. Of course, this does not guarantee that the customer's road or address is in the system. Verifying on an actual production vehicle is always the best guarantee that your information is accurate.
The gas station on my corner is now a restaurant. Why is it still incorrect in the navigation system?
For POI-related customer questions, explain that businesses are constantly moving, and there can be a considerable lag in updating the millions of POIs in the system. The database is updated annually, and the best way to the verify whether the POI is accurate is verify the inquiry on a current production vehicle.
Answers to these and other questions regarding coverage can be found in these locations:

- In the Frequently Asked Questions section of the navigation system manual.
- At the online DVD order site, by clicking on the FAQs link.